How can we help?

Something not working? Listed below, you’ll find quick answers to a lot of the most common questions. Need to know more? Give us a call.

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(715) 623-0558

(715) 253-2111

Cirrinity Customer Service

At Cirrinity, we care about taking care of you. Whether you’re having problems with your service or simply have questions about your billing, we’re here to make sure you get the help you need.

Frequently Asked Questions

Available internet options depend on the area you live. Check availability to get started.

What speed you need depends on the way you and your family enjoy and use your home internet. For help, see our internet service page.

Fiber & Cable

Whether you’re looking at a full installation or are activating an existing install, our professional install technicians are here to help. Technicians will evaluate your home to ensure proper router placement for whole home coverage and proper pathways from the outside.

Wireless

A professional installation technician will visit your home to test for optimal signal strength. If a strong signal is achievable, they will install an external service antenna. They will then assess your home to determine the best router placement for complete coverage throughout your space.

From there the technician will help you get any devices they need connected to the internet and can walk you through installing and connecting your router to the Cirrinity Protect App.

Don’t worry! Everything you need to use your internet connection is included with our internet packages.

Setting up your router

  1. Connect your Gigaspire BLAST to the power outlet.
  2. Connect one end of the supplied ethernet cable to one of the LAN ports found on the back of the Internet access device provided by Cirrinity (e.g., modem or ONT).
  3. Connect the other end of the cable to the WAN (world) port on the back of the Gigaspiure BLAST (boot up time about 4 minutes).
  4. The solid green light indicates SUCCESS! You are now connected to the internet.

Setting up your mesh unit

Before starting your Mesh Satellite Installation, review the placement guide within the Cirrinity Protect app.

  1. Plug your mesh satellite into a power source
  2. Open the Cirrinity Protect App
  3. Click the arrow next to ‘My Network’
  4. Next, tap the + in the upper right hand corner and select “Add Equipment”
  5. Snap a picture of the QR code on the bottom of the mesh device
    • If you have trouble, select Issues Scanning? and manually enter in the information found on the bottom of the mesh unit.
  6. Once complete, you will see your newly added mesh satellite in the Equipment section within the My Network area.
    • Tap into the mesh satellite to see additional details
    • The signal strength reading will tell you how strong your signal is.


Pro Tip: You will see Excellent, Good or Weak. Adjust your router placement to improve the signal.

If you are having connectivity issues, please check our Cirrinity Service Status before troubleshooting using the steps below.

If the Cirrinity service is showing “All Systems Operational”, try rebooting your router:

  1. Unplug your router from your wall power source, and leave it unplugged for 1 minute.
  2. Plug the router back into the power source.
  3. Wait for 10 minutes for the router to complete the reboot cycle and reconnect to the internet.


If the lights on your router aren’t illuminated

  1. Ensure the power source is working and fully connected.
  2. If lights still aren’t showing up, it’s possible your router has an electronic issue. Please call us to discuss getting a new router.


If the router lights do come back on, but your internet is still not working, follow the steps below based on your service type.

Wireless

  1. If rebooting the router did not help, the next step is to reboot your antenna.
    • Follow the cord plugged into your router that leads to the power brick (similar to a laptop charger brick).
    • Unplug this from the wall and leave unplugged for 1 minute before plugging back in.
    • Wait about 15 minutes for the antenna to finish rebooting and check your internet connection.
  2. If your internet is still not connected, please call our office.

Fiber

  1. If rebooting the router did not help, the next step is to examine your ONT (where the fiber enters the house). Ensure the ONT has lights on it.
    • If there are no lights, make sure the ONT power source is plugged in and has power.
    • If the ONT has power, try unplugging the ONT and plugging it back in to reboot it.
    • Wait a few minutes for the modem to reboot and test your connection again.
  2. If your internet is still not connected, please call our office.

Cable Internet

  1. If rebooting your router does not work, the next step is to fully reboot your modem.
    • Unplug the modem from its power source and wait 1 minute before plugging it back in.
    • After a few more minutes, test your internet connection.
  2. If your internet is still not connected, please call our office.

If you don’t live in our ILEC area, we can easily port your phone number from your current provider. All we need is a Letter of Authorization and a copy of your current phone provider’s bill. Please be sure not to cancel your phone line until we’ve successfully ported the number to Cirrinity to avoid losing your number.

All long distance calls within the US and Canada are included in your monthly rate. If you’d like to call outside of the US and Canada contact us for more information.

Please check our phone services page for a full list of calling features.

In most cases this means that the person leaving a message hung up immediately and there is just dead air. Select option 4 and it will erase that blank message and move forward to the next message.

This feature allows you to link two different phone calls together. Have a business meeting with a customer and supplier on the same call or plan a family reunion quickly and easily. Save time by collaborating with two phone lines simultaneously. When you hang up, the other parties are automatically disconnected.

To use:

1. Depress the switchhook for about one second to place your first person on Hold.

2. Listen for the dial tone and then dial the second person you want to join the 3-way conversation.

3. When the second person answers, you can talk privately with them before merging calls.

4. When you are ready to add the first person to a 3-way conversation, depress the switchhook for a second.

To disconnect the third person:

● Depress the switchhook for about one second. You’ll now have only the original party on the line. Or,

● If either of the two people hang up, you can continue talking with the remaining party.

● To disconnect completely, hang up.

If the number is busy or no answer:

1. Press the switchhook and release immediately. You are now reconnected to your original party.

2. Press the switchhook again to cut off the ringing or busy signal.

3. When you hang up, the connection between all three parties will end.

If a caller hangs up before you reach your phone, you can dial *69 on your phone to be connected to initiate a call to the most recent incoming caller.

To use:

● Pick up the handset and listen for a normal dial tone.

● If you’re already on the phone and ignored a call waiting tone, depress the switchhook and release quickly.

● Press *69. Your call will go through like a normal call

For security and peace of mind, calls from those who block the display of their number (Caller ID) can be rejected. These callers will hear a recording instructing them to remove their Caller ID block to connect with you.

To enable Anonymous Call Rejection:

1. Pick up the handset and listen for the dial tone.

2. Press *77. All Anonymous Calls will be rejected unless/until you choose to stop rejecting them.

To stop rejecting Anonymous Calls:

1. Pick up the handset and listen for the dial tone.

2. Press *87.

To make an Anonymous call (hide your Caller ID), dial *67 followed by the number you wish to call.

Persistent Caller ID Block

To make all your calls anonymous (unless/until you choose to disable the feature):

● Pick up the handset and dial *70 to Enable.

● Pick up the handset and dial *71 to Disable.

When traveling, you can forward calls to any local, long-distance, or mobile** number.

To use:

1. Pick up the phone and dial *72, followed by 1 plus the ten-digit number you want your calls to be forwarded to.

2. To disable this feature, pick up the phone and dial *73

Your phone service comes with a voicemail box as well as enhanced voicemail features. Unanswered calls will automatically be sent to your voicemail box. The first time that you call your voicemail box you will be prompted to set a passcode for accessing your voicemails and to record your personalized name or greeting. Passcodes should be 4-8 numbers long. The default passcode is set up as the last 4 digits of your phone number.

Setting Up Voicemail

1. Pick up the handset and dial *62

2. Enter the default passcode (last 4 digits of your phone number) followed by #.

3. Create your new passcode and record a greeting. Listen to the prompts for additional features.

The default greeting that callers will hear is, “<Your recorded name> is not available to take your call. Please leave a message after the tone.” You will have the option to record a longer greeting, more personalized greeting if you would prefer to

Using Your Voicemail Box

When callers leave you a voicemail, the blinking light on the phone will alert you that you have an unheard voicemail. You may also hear a stutter dial tone, also indicating that you have an unheard voicemail. Voicemails can also be sent to your email and be played on your computer or smartphone as part of your enhanced voicemail features. Call in to have this feature set up.

There are two ways to access your voicemail box:

1. Pick up the handset and dial *62. Enter your passcode followed by #.

2. To remote access the voicemail box, dial your number, and when prompted to leave a message, press the * button and enter your passcode followed by #.

Phone says I have a voicemail, but the woman just keeps repeating herself over and over, what do I do?

In most cases this means that the person leaving a message hung up immediately and there is just dead air. Just select option 4 and it will erase that dead air message and move you along to the next message.

To use:

  1. When you hear a busy signal, depress the switchhook and release quickly.
  2. Listen for a special dial tone. (If you’ve already hung up, pick up the handset and listen for a normal dial tone.)
  3. Press *66.

To temporarily place a caller on Hold, press the Flash key on your phone (if available) or press the switchhook and release it after half of a second. Repeating either of those steps will take the caller off Hold so that you can engage.

Don’t miss important calls because your line is busy. You’re alerted with a tone when you receive a call while already on the phone and if your phone model supports the option, you’ll be provided with the Caller ID for the inbound caller. To answer the Call Waiting call, either press the Flash key on your phone if it has one or press the switchhook and release it after a half second. This will place the original caller on hold and will connect you with the new caller.

To be eligible for Cirrinty WCTV, you need to be a current Cirrinity internet customer with a minimum internet speed of 30Mb.

You can have up to 5 devices registered to your WCTV account. If you’d like to register a 6th device, you can add it for an additional $3 per month (plus tax).

To manage your WCTV registered devices, follow these steps:

  1. Use your web browser to log into your account with your username and password.
  2. Click the three bars in the top right-hand corner of the screen and select My Devices.
  3. Place a check mark next to the devices you’d like to unregister from your account.
  4. Click the Remove Device(s) button to complete the process.

This will allow you to remove or manage your devices as needed.

If your TV suddenly starts reading back everything you do, you have enabled the screen reader accessibility feature.

You can turn this off in two ways:

  1. While in the WCTV app, press the asterisk (*) 4 times in a row. A voice will say “Screen Reader Disabled” when successful.
  2. If this doesn’t work, click the home button on your Roku remote.
    • Arrow up to settings
    • Arrow to the right and hover over accessibility
    • Arrow to the right and go down to screen reader
    • Arrow to the right and highlight off and hit ok so a check mark appears next to off

To resolve this error, try restarting your Roku or streaming device:

Rebooting your Roku Device:

  1. Unplug your Roku device from the power outlet for 30 seconds, then plug it back in.
  2. If you don’t have easy access to the power outlet, you can unplug the smaller cord (the one connected to the power outlet) directly from the Roku box.
  3. If you can’t use the above methods, you can restart your Roku device through the on-screen menu:
    • From the Roku home screen, scroll to Settings in the left-hand menu.
    • Navigate up to System, then scroll to Power.
    • Scroll down to System Restart and press the middle button between the arrow keys to restart your Roku.

For Roku TVs: You can either unplug your TV from the power source for a moment or unplug the cord going from the TV to the power source, wait for 30 seconds, and plug it back in.

If the issue persists after rebooting your device, please contact our office to report the issue.

For Roku Remotes with a Pairing Button:

  1. Remove the batteries from the remote.
  2. Unplug the Roku device from the power outlet for about 30 seconds, then plug it back in.
  3. Once your Roku device is back on, insert the batteries back into the remote.
  4. Press and hold the pairing button located inside the battery compartment for about 5 seconds, or until the pairing light starts flashing.
  5. Wait for your Roku device to recognize the remote and complete the pairing process. This may take up to 30 seconds.

For Roku Remotes without a Pairing Button (IR Remotes):

  1. Ensure line of sight between your Roku device and remote. These remotes rely on infrared (IR) signals, so there needs to be a clear path.
  2. Replace the batteries in the remote, making sure they are fresh and inserted correctly.
  3. After replacing the batteries, try using the remote again to see if it connects with your Roku device.

If the issue persists after these steps, try using the Roku mobile app as a remote or consider replacing the remote if it’s defective. Click here to find a remote that is compatible with your Roku device.

If your Roku voice remote isn’t controlling your TV’s power and volume, you can try these steps within the Roku interface:

Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control

If this doesn’t work:

  • Check your batteries: Make sure they are charged and inserted correctly
  • Check CEC (Consumer Electronics Control): Go to your TV’s settings (will need to use your TV remote) and make sure CEC is enabled. Not all TVs support CEC
  • Check for updates: Your Roku Player will automatically download the latest software when it checks for updates:
    • Press Home on your Roku remote
    • Scroll and select Settings > System > Software Update > Check Now

Yes, an Amazon Fire Stick can be used to stream the WCTV service. However, the WCTV app is most compatible with Roku devices. Since the WCTV app is not available on the Fire Stick, you will need to download the SFN TV Now app instead. Once downloaded, you can log in using your WCTV credentials to stream your content.

A good first troubleshoot is restarting your Roku device or TV. Roku devices do not shut off when you turn off your TV and are constantly running. That is why it is a good practice to fully reboot your Roku every so often. Rebooting your Roku will usually clear up issues if you are getting a ‘malinformed data’ or ‘no valid bitrates’ error.

Rebooting your Roku Device

Option One: Simply unplug your Roku Device from the power outlet for 30 seconds and plug back in.

Option Two: If you don’t have easy access to the power outlet you can unplug directly from the Roku box. There will be two different cords you want to unplug the smaller one (make sure it’s the cord that is going to the power outlet is the one being unplugged).

Option Three: If you don’t have access to options one & two you can do this from the Roku itself (but is not as effective).

  1. Go to Home on your Roku and on the left-hand menu scroll up to Settings.
  2. Arrow over and up to System
  3. Arrow to the right and scroll down to Power
  4. Arrow to the right and scroll down to System restart
  5. Arrow to the right and hit the middle button between the arrow keys

Your Roku will now restart.

Rebooting your Roku TV

Option One: Simply unplug your Roku TV from the power outlet for 30 seconds and plug back in.

Option Two: If you don’t have easy access to the power outlet you can unplug directly from the TV for 30 seconds and plug it back in.

Option Three: If you don’t have access to options one & two you can do this from the Roku itself (but is not as effective).

1. Go to Home on your Roku and on the left-hand menu scroll up to Settings.

2. Arrow to the right and up to System

3. Arrow to the right and scroll down to Power

4. Arrow to the right and scroll down to System restart

5. Arrow to the right and hit the middle button between the arrow keys

Your Roku will now restart.

MyBundle TV is a tool designed to help you cut the cable and find the best live TV alternatives. With so many streaming options available, it can be confusing to know where to watch your favorite shows. MyBundle TV makes it easy by providing personalized live TV recommendations based on your preferences, helping you save both time and money.

Key Features:

  • App Management: Track your streaming expenses, discover special deals, and find new services that match your interests.
  • Create a MyBundle Profile: By creating a free MyBundle profile and inputting your current streaming subscriptions, you can quickly discover movies and TV shows across your services, track streaming costs, and build custom watchlists—all in one place.
  • Personalized Recommendations: Get tailored movie and TV show recommendations based on what you like to watch.
  • Track Subscriptions: Keep track of all your streaming subscriptions and monitor your entertainment costs.
  • Share Watchlists: Create custom watchlists and share them with friends and family.

Why Should I Cut the Cord?

  • Save Money: The average live TV streaming bundle is 50% cheaper than traditional cable TV.
  • Waste Less: Only pay for the channels you actually watch, avoiding unnecessary charges.
  • Watch Anywhere: Stream from all your devices, whether at home or on the go.
  • No Hidden Fees: Transparent pricing with no surprise charges.
  • No Contracts: Most streaming services offer month-to-month billing, so you can cancel anytime.
  • Simpler Setup: Watch directly on your smart TV or streaming devices—no big cable box needed.

How to Stream Live TV Channels with MyBundle Free TV:

  1. Find Compatible Devices: Ensure your device is compatible, such as Roku, Android TV, Fire TV, LG, or Philips Smart TV.
  2. Navigate and Search: Search for “MyBundle Free TV” in your device’s app store and download the app.
  3. Open the App: Once downloaded, open the MyBundle Free TV app and start streaming your favorite live TV channels.

Below is a guide to help you navigate and use key features within the WCTV app. To access these features, go to the Guide within the WCTV app. The asterisk (*) button on your Roku remote will allow you to bring up the menu options below.

Key Features:

  • Tune to Channel: This will take you to the full-screen view of the channel you had highlighted when you pressed the asterisk (*).
  • Back to Full Screen: This will return you to the full-screen view of the channel you were on before entering the guide. Note: If you want to tune to the channel highlighted in the guide, you must select the Tune to Channel option.
  • Previous Channel: This will take you back to the previous channel you were watching before the current one displayed in the right corner of the screen. If you want to tune into the channel currently playing in the background, you need to select the Back to Full Screen option.
  • Record: This will record the show you have selected in the guide. You can record as far ahead as the guide allows, but it will only record the one show you have highlighted.
  • Record Series: This will record the selected show as well as any future episodes of that series on the same channel. If the series airs on another channel, you must go to that channel and select Record Series there as well.
  • Record Series (First Run): This will only record the first run of the show you’ve selected, and it will not record any repeats or reruns of that episode.

Note: Recordings will stay stored for up to 7 days, and you can record an unlimited number of shows.

  • Replay: This option allows you to replay a show from the beginning, available up to 24 hours back on the guide. Arrow back to the show you want to replay, then press the asterisk (*) and scroll down to select Replay.
  • Add to Favorites: This option will add the current channel to your favorites. When you go back to the menu and select the Guide, you’ll see a Favorites tab with only the channels you’ve added, making it easier to find your preferred channels.

By using these features, you can customize your viewing experience and make it easier to navigate and enjoy the WCTV app!

The Cirrinity Protect App is the remote control for your internet. Here you can take control of your home network. Set restrictions, priorities, add guest networks, run speed tests and so much more.

Cirrinity Protect App is available in the Google Play & App Store

Yes, you can set a PIN that must be entered any time you launch the app. The PIN must contain at least 4 characters. After you configure a PIN, it can be enabled or disabled from the Settings menu.

To set a passcode, go to Settings > App Passcode.

You can add people from the People screen.

To access the People screen, you can either:

Tap the People title on the Home screen

OR

Tap the People icon in the bottom menu bar

Once on the People screen, tap the plus sign in the upper-right corner to add a person.

Places allow you to assign a group of devices to specific locations within your home. For example, you might have a home office where you want to assign your laptop, printer, or other office equipment. Your gaming devices or home fitness equipment might be assigned to another place. Your outer security cameras might be assigned to a place you name “Outdoors”.

You can add places from the Places screen.

To access the Places screen, you can either:

  • Tap the Places  title on the Home screen.

OR

  • Tap the Places icon in the bottom menu bar.

Once on the Places screen, tap the plus sign in the upper-right corner to add a place.

In Cirrinity Protect, devices are referred to as Things. You can add things from the Things screen.

To access the Things screen, you can either:

  • Tap the Things tile on the Home screen.
  • Tap the Things icon in the bottom menu bar.

Once on the Things screen, tap the plus sign in the upper-right corner to add a thing.

There are two ways to assign a connected device to a person or places:

  • From a person or place:
    • Go to either the People or the Places screen.
    • Tap on the desired person or place, then tap the pencil icon.
    • Tap Edit
    • Tap “+ Add” and add Thing(s).
  • From the thing:
    • Go to the Things screen.
    • Tap on the desired thing.
    • Tap the pencil icon.
    • Select the desired person or place.

Note: One thing to keep in mind is that you should not add the device with the Cirrinity Protect App (i.e. admin’s mobile phone that manages Cirrinity Protect) to a profile. In doing so, it is possible to inadvertently cut off your own access to these controls. Should this occur, switch to mobile data to restart the profile that contains your app device.

You can prioritize traffic and devices on your network. This feature is very useful, for example, when you want to prioritize traffic to your work devices versus your gaming devices during your normal work hours or if you want to prioritize traffic to music and videos during the weekend.

To set priorities:

Tap My Network from the Home screen.

Tap Priorities.

Continue to edit or set Traffic and Devices priorities as desired

A default priority is set, which you can edit.

In total, you can set up to three traffic priority schedules. The app allows you to name your traffic priority and set a time schedule.

You can also set device priorities, assigning up to five devices on a priority schedule.

To add a network:

  • From the Home screen, tap on the My Network tile.
    • Tap the plus sign in the upper-right corner and select Add Network.
  • Select the Wireless Network Type:
    • Guest
    • Work From Home
    • Customer
  • Enter a Network Name (SSID). This is the name you and your guests will see when attempting to connect from a device.
  • It’s highly recommended that you select a security type to protect your network.
  • For guest networks, you can optionally set a start and end time. If family is visiting for the weekend, set the network for the time they’ll be in your home. If you have guests coming over for a party, set your network only during the time of the party so it automatically shuts off at the desired time. If you toggle the on button from Endless, your guest SSID will broadcast indefinitely, until you manually delete or edit the network.
  •  For custom networks, you have the option of selecting the band type. The options are All Bands, 2.4G, and  5G. This is ideal for when you want to assign devices of a certain band to its own custom network.
  • For both guest and custom networks, you can also select if you want devices added to either network to be isolated from other devices within your overall network.
  • After you configure your settings, you’ll be given the option to send a text notification to your guest if they are stored as a contact in your mobile device. The notification will present users with the wireless network information.

I see three wireless network options (guest, work-from-home, and custom) when adding an additional wireless network. What are they and how do they differ?

A guest network is an isolated network that you can create when you want to provide visitors in your home or business Wi-Fi access. The devices that your guests add to your guest network are isolated from your connected devices. You can create a time schedule for the guest network, which is ideal when you want to provide visitors access to your network for a limited time.

A work-from-home network is another isolated network where you can assign devices (e.g., your work laptop, printer) that require network prioritization. Devices added to this network are classified as “top devices” in the home and will receive bandwidth priority over other devices within your overall home network.

You can create a custom network when you want more flexibility and want to create a network where isolation and prioritization are optional. In addition, you can choose the band type you want to assign to the custom network. The options are All Bands, 2.4G,  and 5G.

With a Gigaspire, you can initiate a speed test directly from the Cirrinity Protect App to test the speed for your Gigaspire to the internet.

To run a speed test:

From the Home screen, tap My Network.

1.Tap Bandwidth Test.

2. Tap Run Test. After the speed test completes, the results appear in the My Network tile on the Home screen. You’ll also see a new notification. Tap the Notification icon to review the speed test results.

Note: GigaSpire satellites run bandwidth tests between themselves and the primary GigaSpre system (acting as the residential gateway). You may notice that the rates between the primary system and the satellite(s) are higher than your subscription rate.

To edit your network’s SSID settings:

From the Home screen, tap on the My Network tile.

Tap on your primary network.

Tap the Edit icon

Edit your network SSID, password, and security type as desired.

Tap Save when finished.

It’s easy to rename a connected device on your network:

From the Home screen, tap on the Things tile. Alternatively, tap the Things icon in the bottom menu bar.

Tap on the desired thing.

Tap the Edit icon

Edit the thing Name and tap Apply.

From this screen you can also assign the device to a person or a place within your home.

Yes, you can disable Wi-Fi access for a specific device on your network.

To disable network access for a thing:

  1. Go to the Things screen.
  2. Tap on the desired thing.
  3. Toggle the Internet Access toggle to Off (toggle is gray).

This stands for decibel-milliwatts. It is a measure of how strong your signal strength is to a specific device. A general range is that -50 to -70sBm is considered strong, while anything over -100 would be weak. However, this also depends on the capabilities of the device, so you may have a weak signal indicated and have absolutely no problem using your device.

You may see entries in your Things that consist of a string of numbers and/or letters. This may happen for devices that do not send identifying information to the GigaSpire when they join the network. Typically, the string of numbers and/or letters displayed in the Cirrinity Protect App is the hardware address (also known as the MAC address of the device. The MAC address is typically found on a sticker on the device or, if the device has a management interface, somewhere in the network settings.

To properly identify the device, compare the device MAC address to the string of numbers/letters listed in the Cirrinity Protect App. to locate the MAC address in Cirrinity Protect, go to Things, select the device, then tap Additional Details.

If the red indicator light appears beside a device in the Network Map, that device may have lost connection with the GigaSpire. Check the following items:

  • Is the satellite powered on?
  • For satellites with a wired connection to the GigaSpire, check the physical connections.
  • For satellites with a wireless connection to the GigaSpire, try rebooting by removing power, waiting 10 seconds, and restoring power.
  • If a power rest did not work, go through the pairing process again.

Each time Cirrinity Protect detects a threat, you will receive a notification with details about the content that was blocked. All threats are automatically blocked, so you do not need to do anything. However, if you want to view more information about the specific threat, this information will include the time the threat happened, what type of threat it was, the source IP from where it came, what action was taken, which device the threat was trying to get to and the URL. You do not need to do anything; all threats are automatically blocked.

Security alerts include the following information:

  • The protocol type that was blocked
  • The time the threat occurred
  • The Source IP address of the threat
  • What action was taken
  • The device in your home that was targeted by the threat
  • The threat’s source URL

It is possible for the device to appear to be working with no issues, while the threat may be running in the background of the page, or within a page ad. A blocked threat may appear as a web page failing to load if a threat is detected on that page. All threats are blocked automatically; you do not need to take any action to remain protected.

To set network time limits for a person:

Go to the People screen.

Tap on the desired person.

Tap Time Limits.

Select a time limit option:

  • None (Default)
  • Everyday: Applies the same time limit to each day of the week (Sunday through Saturday).

Set the Start Time and the End Time.

Custom: Allows you to define a different time limit for each day of the week. Select the day(s) on which you would like to impose those time limits.

Tap + Add Time Range. Set the Start Time and the End Time, then tap Submit.

Tap Save. The person will only have network access during the set times. A device trying to connect during days/times where access is blocked may behave as if it does not have an internet connection or display an error, depending on the individual device or browser.

You can set restrictions globally from the My Network > Default Restrictions screen.

You can also set restrictions for an individual person from the person’s profile. To set restrictions for a person, go to the People screen, tap on the person, then tap Restrictions.

From the Restrictions screen, you can configure Safe Search, content, application, and website restrictions.

With Cirrinity Protect, you can select content and application filters. This feature blocks devices from seeing data from specified categories, applications, and websites.

Cirrinity Protect also allows you to permit specific content that might have otherwise been blocked by a category filter. For example, you could black the category Social network then add facebook.com to the website filter and set it to allow access specifically to Facebook.

The following restriction options are available:

  • Safe Search (Google & Bing)
  • YouTube Restriction
  • Block DNS over HTTPS
  • Block iCloud Public Replay
  • Content Restrictions prevent users from accessing entire sections of the internet, such as pornogrpahic and gambling websites, sites featuring violent content, and P2P/File Sharing sites. Select the toggles to restrict access to particular content types. After the item is checked, the app refreshes, and the filter is applied. You can set custom restrictions for all users, or select from a predefined set of restrictions by age group:
    • Child (0-8 yrs old)
    • Pre-teen (9/12 yrs old)
    • Teen (13-18 yrs old)
  • The Applications section is where you can ban or allow profile access to specific applications. For example, if your child needs to get homework done, you can ban a gaming application from connecting to the internet for that span of time. You can do this with other applications like Instagram, Stream, Discord, Skype, and Minecraft. Simply start typing to see if the application is available to block.
  • The Websites section allows you to ban or allow specific websites. For example, if you notice that a user is spending too much time browsing specific sites, you can add the URL to block it.

Note: Applications are not websites. Applications access data directly from the servers that a web browser would never know about or be able to block by name. This is where the application filter is used. For example: you can block the website twitter.com via the website filter. If the Twitter application is installed on the device as an app, it will also need to be blocked in the application filter.

Note: Individual websites are categorized into groups for content restriction purposes. While this does not represent all categories imaginable, it is the set that represents some of the most common groups parents wish to restrict. Cloud services and automation are responsible for analyzing and categorizing websites focusing on the most-seen sites. Users can always block a specific site if it has not been categorized yet by using the website filter option.

To view device usage:

Go to the People screen.

Tap on the desired person.

Scroll to the Things section and tap on the desired thing. You can view usage within the past few minutes or hours as well as by day week. This capability allows you to track approximate usage over time. 

You can also view device usage information by tapping on a thing from the Things screen.

Simply turn off Wi-Fi on your phone and wait for it to connect to the cellular network. You can then enter the app and select the check mark icon to turn your profile back on. We would recommend that you remove your phone as a Thing from the profile if you do not want to accidentally turn yourself off.

You will receive an alert if a device within your network is using or attempting to use a virtual private network (VPN) or other secured data transfer method. This can show you if a device may be attempting to bypass restrictions you have set. VPN detection alerts can help keep you informed of potentially unwanted traffic on your network and helps you better manage profiles within your network (e.g., children or minors).

To disable of enable VPN detection alerts:

Tap on the VPN Detection toggle to turn VPN detection on or off.

Go to Settings > Alerts

Primary account must be set up.

  1. Open Cirrinity Protect app from a mobile device
    1. Login to Cirrinity Protect with primary admin credentials
    2. Go to admin control page (Settings > User)
    3. Go to Invite Admin
    4. Add first name, last name and email address of a secondary admin
    5. Click on Send Invite
  2. You can then navigate back to the admin control page and check the secondary admin under Secondary Admin. Click on the profile to see the Account Status to determine if the invite has been accepted and registered.
  3. An email will be sent to the Secondary email address. Click on Create my password, and enter your password(temp). (This email/password will be used by the secondary user to login into Cirrinity Protect.
  4. Once the password is created the Account Status in Cirrinity Protect will change to Activated.
    1. Secondary user can login to Cirrinity Protect with username and temp password, and set their new password
    2. Secondary email login should have all the features (other than Account Admin Management)

You can pay your bill:

  • At either one of our offices (we accept cash, checks, and VISA and Mastercards [Not American Express])
  • Over the phone through our Secure Pay option
    • Will need to have account number and have a 4 digit pin set up
    • Call (715) 253-2111 or (715) 623-0558 and press option 1
  • Online through our Smarthub payment portal or one time payment screen

To sign up for a Smarthub billing account, click the “Sign up to access our self-service site” link on the Smarthub login screen. You’ll need to provide your last name (or business name) and account number to complete the registration process

There are three easy ways to set up automatic payments:

  1. By Phone: Call our office (715)253-2111 or (715_623-0558 and select option one. This will give you the option to securely add your card or bank information for automatic payments. Please have your account number and PIN ready. If you don’t have a PIN, you will need to speak with a representative to set one up.
  2. Through Your SmartHub Billing Account:
    • First, log in to your SmartHub billing account (or create one if you don’t have an account yet).
    • Once logged in, go to the Billing & Payments tab.
    • Select ‘Auto Pay Program’ and follow the steps to complete the setup.
  3. Using the SmartHub Mobile App:
    • Download the SmartHub app from the App Store or Google Play Store.
    • After logging in, tap the ‘Bill & Pay’ icon at the bottom of the screen.
    • From there, select the ‘Auto Pay Program’ option to set up automatic payments.

Choose the method that’s most convenient for you and enjoy hassle-free, automatic billing!

You can easily enroll in paperless billing through the following methods:

  1. SmartHub Website:
    • Log in to your account.
    • Navigate to the ‘My Profile’ tab and select ‘My Information’.
    • In the section, click on ‘Update My Paperless Settings’.
    • Turn the toggle to ON for paperless billing.
  2. SmartHub App:
    • Log in to your account on the app.
    • Tap the settings gear at the bottom of the screen.
    • Select ‘Paperless Billing’.
    • Use the toggle to turn paperless billing ON.

Enjoy the convenience of receiving your bills electronically!

To receive text messages for billing notifications, you can set it up through your Smarthub account:

  1. SmartHub Website:
    • Log in to your account and navigate to the ‘Notifications’ tab.
    • Select ‘Manage Contacts’, then click the ‘+ Add Phone Contact’ button.
    • Enter your phone number and check the ‘Receive Text Messages’ box, then hit Continue.
    • Agree to the terms and conditions.
    • You’ll receive a verification code. Enter it and click ‘Save Contact’.
    • Afterward, go back to the ‘Notifications’ tab and select ‘Manage Notifications’. Here, you can customize which billing alerts you’d like to receive via email and text.
  2. SmartHub App:
    • Log in to your account on the app and tap the settings gear at the bottom of the screen.
    • Select ‘Contact Methods’, then choose Phone to add your phone number.
    • Ensure the ‘Receive Text Messages’ toggle is turned ON, then hit Continue.
    • Accept the Text terms and conditions, and you’ll be sent a verification code. Enter the code and tap Verify.
    • Return to the main settings screen and select the ‘Manage Notifications’ tab. Under Billing, you can choose which alerts you’d like to receive via text.

Stay updated on your billing information with text alerts!

You can update your card on file for autopay through the Smarthub portal or by using our Secure Pay option.

  1. Secure Pay:
    • Ensure you have your account number and a 4-digit PIN set up.
    • Call (715) 253-2111 or (715) 623-0558, and press option 1 to update your payment information securely.
  2. Smarthub Portal:
    • Log in to your Smarthub Account.
    • Navigate to the ‘Billing & Payments’ tab and select ‘Auto Pay Program’.
    • Under Actions, click on ‘Update or Cancel’.
    • Enter your new card information and hit Continue to save the changes.

Updating your card is quick and easy, ensuring your autopay is always up to date!

We will talk with you and gauge what you are doing on the internet and come up with a plan that best fits YOUR business’s needs. Catering to what your specific business needs to excel online.

Contact our office or request a quote with your business’ address and we will let you know what services are available for your business!

Check your Address Here! – Otherwise call our office with your new address so we can see what is available for you. There are no moving fees if there is existing service at your new location.

Yes, we offer a Vacation Mode on all of our services, including the option to lower internet speeds for some types of internet services. Lowering your internet speed can help you keep essential devices, like cameras and thermostats, running while you’re away. To activate Vacation Mode or Speeds, simply call our office and let us know which services you’d like to place on vacation mode or speed. While your service is on vacation mode, you will not be charged for the days it is inactive.

Important Notes:

Vacation Mode and Vacation Speeds: Vacation Mode and Vacation Speeds can only be activated for a period of up to 9 months. Your account must be active for at least 1 month before it can be placed on vacation mode again.

Streaming TV Service: If your internet service is on vacation mode, you cannot keep your streaming TV service active; it must be on vacation mode as well. To keep streaming TV service active consider switching your internet to our Vacation Speed.

The beeping indicates that the battery backup for your phone service has died. To temporarily silence the beeping, locate the silence button on the battery backup box and press it.

To resolve the issue, please call our office to schedule an appointment for one of our technicians to come out and replace the battery.